Terms And Conditions

Welcome to Easy Tour Nepal. These Terms and Conditions outline the rules, policies, and guidelines that apply when booking and traveling with us. By confirming a booking with Easy Tour Nepal, you agree to these terms. We encourage you to read them carefully to ensure a smooth and enjoyable experience.

1. General Conditions

• Easy Tour Nepal is a registered local tour operator in Nepal specializing in cultural, city, adventure, and nature tours (not trekking).

• All bookings are accepted based on the understanding that you have read, understood, and agreed to these Terms and Conditions.

• The company reserves the right to update or amend these terms at any time. Updated versions will be published on our official website.

2. Booking and Confirmation

• To confirm your booking, you must provide accurate personal details (full name, nationality, contact information, and any special requirements).

• A booking confirmation email will be sent once we have received the necessary deposit/payment.

• You are responsible for checking all details on the confirmation and informing us immediately of any discrepancies.

3. Payment Policy

• A deposit (percentage may vary by tour) is required at the time of booking to secure your reservation.

• The balance must be paid before the start of the tour, unless otherwise agreed.

• Payments can be made via bank transfer, online payment gateway, or other approved methods.

• All transaction fees (bank/transfer charges) are the responsibility of the client.

4. Cancellation and Refund Policy

We understand that travel plans may change. Our cancellation policy is as follows:

• Cancellation by Client:

  • More than 30 days before the tour: Full refund (minus transaction fees).

  • 15–30 days before the tour: 50% refund.

  • Less than 15 days before the tour: No refund.

• Cancellation by Easy Tour Nepal:

  • If we cancel due to unforeseen circumstances (natural disaster, political unrest, etc.), we will provide a full refund or offer an alternative tour of equal value.

• Refunds will be processed in the same method used for payment.

5. Traveler Responsibilities

As a client, you are responsible for:

• Providing accurate personal and travel information.

• Holding a valid passport, visa, travel permits, and insurance (where applicable).

• Following local laws, cultural norms, and the instructions of our guides.

• Ensuring personal health and fitness for participation in chosen tours.

• Respecting the environment, heritage sites, and communities you visit.

6. Company Responsibilities

Easy Tour Nepal is committed to:

• Delivering services as described in your confirmed itinerary.

• Ensuring safety, professionalism, and reliability during your trip.

• Providing knowledgeable guides, comfortable transport, and quality services.

• Assisting with emergencies to the best of our ability.

However, we are not liable for circumstances beyond our control, such as:

• Flight delays, cancellations, or missed connections.

• Loss or damage of personal belongings.

• Illness, injury, or accidents not caused by our negligence.

• Natural disasters, strikes, political unrest, or force majeure events.

7. Travel Insurance

• We strongly recommend that all travelers purchase comprehensive travel insurance covering medical expenses, trip cancellations, lost luggage, and personal liability.

• Easy Tour Nepal is not responsible for any costs incurred due to lack of insurance coverage.

8. Health and Safety

• Please inform us of any medical conditions, allergies, or dietary restrictions at the time of booking.

• While we prioritize safety, participation in tours is at your own risk.

• Our guides are trained to assist in case of emergencies, but medical costs are the traveler’s responsibility.

9. Privacy and Data Protection

• We respect your privacy. Any personal information collected is used only for booking and communication purposes.

• We do not share or sell your personal data to third parties, except as required for providing tour services (e.g., hotel or airline bookings).

10. Changes to Itinerary

• Minor changes to itineraries may occur due to weather, road conditions, cultural events, or other factors beyond our control.

• We will always strive to provide equal or better alternatives if changes are necessary.

• No refunds will be made for unused services due to client decisions (e.g., leaving a tour early).

11. Complaints and Feedback

• If you encounter any issues during your tour, please inform your guide or our office immediately so we can resolve them on the spot.

• Written complaints should be submitted within 15 days after the end of the tour.

• Your feedback is highly valued, as it helps us improve our services.

12. Governing Law

• These Terms and Conditions are governed by the laws of Nepal.

• Any disputes will fall under the jurisdiction of the courts of Nepal.

13. Acceptance of Terms

By booking a tour with Easy Tour Nepal, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.